Refund policy

Refund & Cancellation Policy

Thank you for shopping with us ! We truly appreciate your support and your business. Please take a moment to review our policy before completing your purchase. By placing an order, you acknowledge and agree to the terms outlined below.

All Sales Are Final

All orders are final sale. We do not accept returns, exchanges, or offer refunds for any items purchased. Once an order has been placed and processed, it cannot be canceled, refunded, or exchanged.
Luxrai is not responsible for any stolen, lost, or delayed packages after it has been dropped off to the carrier.
Please review your order carefully before completing your purchase.

Why We Have This Policy

To maintain the highest standards of quality, hygiene, and customer satisfaction, all sales are final. Because our jewelry is personal wear, we are unable to accept returns or exchanges once an order has been placed.

This policy helps ensure that every customer receives a brand-new, unworn item while allowing us to maintain the integrity and quality of our products.

We appreciate your understanding, support, and business, and we are committed to providing exceptional products and customer service. If your order arrives damaged, defective, or incorrect, please contact us.